Frequently Asked Questions
Everything you need to know about our premium leather gear and accessories.
What materials do you use for your products?
We use premium heavy-duty vegetable-tanned leather that is designed to age beautifully and withstand the rigors of the road.
How long does shipping take?
Most orders are processed within 48 hours. International shipping typically takes 7-12 business days depending on your location and customs processing.
What is your return policy?
We offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange.
How do I care for my leather gear?
We recommend using a high-quality leather conditioner every 3-6 months. Avoid soaking the leather in water; if it gets wet, let it dry naturally away from direct heat.
Do you offer international shipping?
Yes, we ship our handcrafted gear worldwide. Shipping costs and delivery times are calculated at checkout based on your specific country.
Are your products covered by a warranty?
Yes, all Trip Machine products come with a 1-year warranty against manufacturing defects in materials and craftsmanship.